Terms of Service

Welcome to Vivid Vessel Co. These Terms of Service (“Terms”) govern your access to and use of our website https://vividvesselco.com, including any purchases made through our online store. By using our site or placing an order, you agree to be bound by these Terms. Please read them carefully.

1. Company Information

2. Eligibility

By using our website, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent or guardian.

3. Products & Services

Vivid Vessel Co specializes in handmade and unique collections, including:

  • Craft Supplies
  • Earrings
  • Necklaces
  • Ornaments / Charms
  • Pins

We reserve the right to modify, discontinue, or update products and services at any time without prior notice.

4. Orders & Payments

  • Order Cut-Off Time: 5:00 PM (GMT-05:00) Eastern Standard Time, Monday–Friday.
  • Handling Time: 1–2 business days (Mon–Fri).
  • Transit Time: 3–5 business days (Mon–Fri).
  • Estimated Delivery: 4–7 business days depending on customer location.
  • Shipping: Free on all orders.

Accepted payment methods: Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, and PayPal Wallet.

We reserve the right to cancel or refuse any order in cases of suspected fraud, unauthorized transactions, or stock unavailability.

5. Returns & Exchanges

We want you to be satisfied with your purchase. Our policies include:

  • Return Window: 30 days from delivery.
  • Eligible Products: New condition only.
  • Method: By mail.
  • Return Shipping Costs: Customer’s responsibility unless the item is defective or damaged upon arrival.
  • Refund Processing: Within 5 business days after inspection.
  • Restocking Fees: None.
  • Exchanges: Accepted for eligible products.

For full details, please refer to our Refund & Return Policy.

6. Intellectual Property

All content on https://vividvesselco.com, including text, graphics, logos, product images, and website design, is the property of Vivid Vessel Co and protected under copyright and trademark laws. You may not copy, reproduce, or distribute any content without prior written consent.

7. User Conduct

When using our website, you agree not to:

  • Violate any laws or regulations
  • Use our site for fraudulent purposes
  • Attempt to interfere with the security or functionality of the website
  • Upload harmful or malicious code

8. Limitation of Liability

Vivid Vessel Co is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products. While we take great care in product quality and shipping, we are not responsible for delays caused by external shipping carriers or circumstances beyond our control.

9. Privacy

Your personal information is protected in accordance with our Privacy Policy, which explains how we collect, use, and safeguard your data.

10. Changes to Terms

We may update these Terms of Service from time to time. Updates will be effective immediately upon posting on this page, with the revised date noted at the top. Continued use of our website constitutes acceptance of the revised Terms.

11. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the State of California, USA.

12. Contact Information

If you have questions about these Terms, please contact us:

Closing Note

Since our founding in 2019, Vivid Vessel Co has remained committed to providing handcrafted jewelry, ornaments, pins, and craft supplies with exceptional customer service. By shopping with us, you agree to these Terms of Service, ensuring a secure and transparent shopping experience.