Privacy Policy

At Vivid Vessel Co, your privacy is important to us. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you shop with us at https://vividvesselco.com. By accessing or using our website, you agree to the terms described below.

Information We Collect

When you shop with Vivid Vessel Co, we may collect the following types of information:

  • Personal Information – Name, email address, phone number, billing/shipping address.
  • Payment Information – Securely processed through trusted providers such as Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, and PayPal Wallet. We do not store or have access to your complete payment details.
  • Order Information – Products purchased, order history, and shipping details.
  • Website Usage Data – Information about your browsing activity, including cookies and analytics, to improve website performance and customer experience.

How We Use Your Information

We use collected information to:

  • Process and fulfill your orders
  • Communicate order updates and customer support responses
  • Improve our website, products, and services
  • Send promotional offers or newsletters (only if you opt in)
  • Ensure secure payment processing and fraud prevention

Data Protection & Security

We take your privacy seriously and implement industry-standard security measures to protect your personal data. All payment transactions are encrypted and processed by trusted third-party providers.

Cookies & Tracking

Our website uses cookies to:

  • Enhance browsing experience
  • Remember preferences and shopping cart details
  • Analyze website traffic and improve functionality

You can adjust your browser settings to decline cookies, though this may affect certain website features.

Sharing of Information

We do not sell, trade, or rent your personal information to third parties. Your information may only be shared with trusted service providers (such as shipping carriers or payment processors) strictly for the purpose of completing your order.

Your Rights

As a customer of Vivid Vessel Co, you have the right to:

  • Request access to the personal data we hold about you
  • Correct inaccurate or outdated information
  • Request deletion of your data, subject to legal and business obligations
  • Opt out of promotional communications at any time

Returns & Shipping Information

For details about shipping, returns, and exchanges, please review our dedicated Refund & Return Policy. In summary:

  • Orders ship within 1–2 business days, with delivery in 4–7 business days.
  • Free shipping on all orders.
  • 30-day return window for eligible items.
  • Customers cover return shipping unless the item is defective or damaged.
  • Refunds processed within 5 business days.

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business or legal requirements. Updates will be posted on this page with the revised date.

Contact Us

If you have any questions about our Privacy Policy, please contact us:

Closing Note

Since our founding on May 18, 2019, Vivid Vessel Co has been committed to offering unique handmade products while protecting the privacy of every customer. When you shop with us, you can trust that your personal information is handled with care and security.