FAQs

Welcome to the Vivid Vessel Co FAQ page. Here, we’ve answered the most common questions our customers have about our handmade products, shipping, returns, and payments. If you don’t find your answer here, feel free to reach out to us directly at support@vividvesselco.com or call us at +1 559-352-5327.

About Vivid Vessel Co

Q: When was Vivid Vessel Co founded?
A: Vivid Vessel Co was founded on May 18, 2019 with a passion for creating unique handmade products including craft supplies, earrings, necklaces, ornaments/charms, and pins.

Q: Where can I shop your collections?
A: You can explore all our collections online at https://vividvesselco.com.

Orders & Shipping

Q: What is your order cut-off time?
A: Orders placed by 5:00 PM (GMT-05:00) Eastern Standard Time will begin processing the same business day.

Q: How long does handling and delivery take?
A:

  • Handling time: 1–2 business days (Mon–Fri)
  • Transit time: 3–5 business days (Mon–Fri)
  • Estimated delivery: 4–7 business days, depending on customer location

Q: Do you offer free shipping?
A: Yes, all orders come with free standard shipping.

Returns & Exchanges

Q: Do you accept returns?
A: Yes, we accept returns within 30 days of delivery for both defective and non-defective items.

Q: What is your return process?
A: Items must be returned in new condition by mail. Customers are responsible for return shipping costs unless the item was defective or damaged upon arrival.

Q: Do you charge restocking fees?
A: No, there are no restocking fees for returns.

Q: How long does it take to receive a refund?
A: Refunds are processed within 5 business days after the returned item is received and inspected.

Q: Do you allow exchanges?
A: Yes, we offer product exchanges for items of equal or lesser value.

Payments

Q: What payment methods do you accept?
A: We accept a wide range of secure payment methods, including:

  • Shop Pay
  • Visa
  • Mastercard
  • American Express
  • Diners Club
  • Discover
  • Apple Pay
  • Google Pay
  • PayPal Wallet

All payment options are available at checkout.

Customer Support

Q: How can I contact Vivid Vessel Co?
A: You can reach us through:

We’re always here to help with your questions about our products, orders, or policies.