Payment Policy

At Vivid Vessel Co, we strive to provide a secure, transparent, and convenient shopping experience. This Payment Policy explains the accepted payment methods, billing practices, and related terms when purchasing from our online store at https://vividvesselco.com.

Accepted Payment Methods

We accept a wide range of secure payment methods to make your shopping experience seamless:

  • Shop Pay
  • Visa
  • Mastercard
  • American Express
  • Diners Club
  • Discover
  • Apple Pay
  • Google Pay
  • PayPal Wallet

All available payment options will be displayed at checkout for your convenience.

Secure Transactions

Your security is our priority. All payments are processed through trusted, encrypted payment gateways, ensuring your sensitive financial information is protected. Vivid Vessel Co does not store your complete credit card or payment details on our servers.

Billing & Charges

  • Orders are billed in U.S. Dollars (USD).
  • You must ensure that the payment information provided is accurate and authorized.
  • If your bank or payment provider applies conversion fees or transaction charges, you are responsible for these additional costs.
  • In the event of a declined transaction, your order will not be processed until payment is successfully completed.

Order Cut-Off & Processing

  • Order Cut-Off Time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York).
  • Handling Time: 1–2 business days (Mon–Fri).
  • Transit Time: 3–5 business days (Mon–Fri).
  • Estimated Delivery: 4–7 business days depending on customer location.

Orders will only be shipped once payment is successfully received and confirmed.

Refunds & Returns

If you return a product in line with our Refund & Return Policy, the refund will be processed back to your original payment method within 5 business days after the returned item is received and inspected.

  • Return Window: 30 days from delivery.
  • Condition: Products must be new and unused.
  • Return Costs: Customers are responsible for return shipping costs unless the item was defective or damaged upon arrival.
  • Restocking Fees: None.

Fraud Prevention

Vivid Vessel Co reserves the right to:

  • Verify payment details before fulfilling an order.
  • Cancel any suspicious or unauthorized transactions.
  • Contact you directly if additional information is required to verify payment security.

Contact Us

For questions regarding payments, billing, or refunds, please contact our support team:

Closing Note

Since our founding on May 18, 2019, Vivid Vessel Co has been dedicated to offering unique handmade collections — from earrings, necklaces, and pins to ornaments and craft supplies — while ensuring secure and reliable transactions. Shop with confidence knowing that every payment is protected and every order is handled with care.