Shipping Policy

At Vivid Vessel Co, we are committed to delivering your orders quickly and securely. This Shipping Policy outlines our order processing, handling, and delivery timelines so you know exactly what to expect when shopping with us at https://vividvesselco.com.

Order Processing

  • Order Cut-Off Time: Orders placed before 5:00 PM (GMT-05:00) Eastern Standard Time (New York) are processed the same business day.
  • Handling Time: 1–2 business days (Monday–Friday, excluding holidays).

Once your order is processed, you will receive a confirmation email with tracking details.

Shipping & Delivery

  • Transit Time: 3–5 business days (Monday–Friday).
  • Estimated Total Delivery Time: 4–7 business days depending on your location.
  • Destinations: We currently ship to all U.S. addresses.

Please note that delivery times may vary due to carrier delays, weather conditions, or peak seasonal demand.

Shipping Costs

We are pleased to offer free standard shipping on all orders — no minimum purchase required.

Tracking Your Order

Once your order is shipped, you will receive an email with tracking information so you can follow your package until it arrives at your door.

Damaged, Lost, or Delayed Packages

  • If your order arrives damaged, please contact us immediately with photos of the product and packaging.
  • If your package is lost in transit, we will work with the carrier to locate it.
  • Vivid Vessel Co is not responsible for delays caused by carriers or circumstances outside our control, such as natural disasters or holidays.

Returns & Exchanges

If you are not fully satisfied with your purchase, our 30-day return policy ensures peace of mind:

  • Returns Accepted: Both defective and non-defective products.
  • Exchanges: Accepted.
  • Condition: Products must be in new condition.
  • Method: By mail.
  • Return Shipping Costs: Customers are responsible for return shipping unless the item was defective or damaged upon arrival.
  • Refunds: Processed within 5 business days of receiving the returned item.
  • Restocking Fees: None.

For more details, please see our Refund & Return Policy.

Payment & Checkout

We accept a variety of secure payment methods, including Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, and PayPal Wallet. Full details are available on our checkout page.

Contact Us

For any questions about shipping or delivery, our customer support team is here to help:

Closing Note

Since our founding on May 18, 2019, Vivid Vessel Co has taken pride in delivering handmade jewelry, ornaments, pins, and craft supplies with reliable service and free shipping. We aim to ensure your shopping experience is smooth from checkout to delivery.

Shop confidently at https://vividvesselco.com knowing your order is handled with care every step of the way.